Godaddy 1000 Emails SMTP Relay Limit: According to Jim

11 Responses to “Godaddy 1000 Emails SMTP Relay Limit”

1. 1
   Anonymous Says:
   January 22nd, 2008 at 11:28 PM

   Same problem there are somethinkg going wrong by godaddy site..

2. 2
   Anonymous Says:
   January 24th, 2008 at 2:38 PM

   I called GoDaddy today to find out more about the “virtual dedicated server” offering. They said that the SMTP limit is only for OUTBOUND email.

   There is no limit to the number of incoming SMTP connections – so spammers can accost your domains all they want without you exceeding any limitations. When the spammer connects to GoDaddy’s relay server and tries to guess an email for you, it does not acount against your limits.

   The only thing that counts is when YOUR virtual server makes an OUTBOUND connection to GoDaddy’s relay server. If you try to make more than 1,000 connections in a day, then you get cut off until midnight.

   So, unless GoDaddy is lying to me, it sounds like your difficulty is that you are indeed running an open relay server or something.

   (And since you don’t have the technical expertise to diagnose and fix it yourself, they want to bill you for them to login to your machine and reconfigure it for you. )

   If that’s not what’s going on, it would be extremely interesting to know what the real deal is there.

3. 3
   Jim Says:
   January 24th, 2008 at 8:09 PM

   I can assure you that I had been through all the email settings of all the sites and did not have any open relays.

   However, there is a good possibility of a forwarded email address is like having the SMTP relay limit go against the outbound email count with a forward. This is just conjecture on my part. I did in fact have some email addresses with forwards, with no email accounts specific for some of the forwards on the server. The emails would go straight through to the forward and not go to an email box on the virtual server. So, it is possible that these were going against me for the outbound count also.

   Once again, I was not willing to pay $75.00 to get an answer from Godaddy that either they could not figure the problem out, or an answer that said the forwards were the problem. Nor was Godaddy willing to answer any questions at all, without paying the $75.00 in the first place. OK, so the bottom-line decision, I was not willing to relinquish the email forwards, not willing to pay for the customer service, so I switched hosting providers.

4. 4
   Jim Says:
   January 26th, 2008 at 5:41 PM

   FYI to Everyone

   I also made sure of the following was not bouncing back emails to to others for any of the email accounts.

   This is from Godaddy Help

   There is a daily limit of 1,000 outbound emails from your dedicated/virtual dedicated server. There are several other reasons besides “standard email” that can cause you to reach this daily restriction. The following are a few things you can check:

   Verify That Your Domain Name is Not Sending Out Bouncebacks.

   The default Plesk setting is to bounce email sent to non-existent users. This means that if your domain is coolexample.com, and someone sends an email to a non-existent user (ex: johndoe@coolexample.com), it is defaulted to send a message back saying “This user does not exist”. If your domain receives a lot of incoming mail to non-existent users, the daily limit can be hit in no time.

5. 5
   Anonymous Says:
   April 2nd, 2008 at 8:58 AM

   probably was a mail form script being attacked.

6. 6
   Jim Warholic Says:
   April 2nd, 2008 at 10:13 AM

   That’s a possibility. I was using a form mail at the time. Are there any things that can be done to stop the attacks or reduce the impact on the email server of the mail form script attacks?

7. 7
   paul Says:
   August 27th, 2008 at 8:52 AM

   I would say that your best way of stopping the form mail attacks is to use Captcha (i.e. the same type of post verification that is used to post comments here)

8. 8
   Brian Says:
   October 7th, 2008 at 10:57 AM

   I realize this is an old thread – but the problem continues for me and others, no doubt… In my world, the problem is certainly the email forwards that are being set up for certain domains. Some of my clients can’t work any other way than having their domain emails forwarded (love them AOL folks). So – if they get spammed, then my virtual server’s mail system forwards the spam – and that counts against all domains on the server. Yuck.

   I gotta believe the solution is to have a reliable spam filter that rejects 99% of the spam before the forward. I can’t seem to get the PLESK provided tools to do much rejection and I’m not even sure the filters run prior to the forward.

   BTW – godaddy didn’t want to charge me the same $75 – I just need to ask for an increase in the number. But, I was using a bounceback mechanism to inform legit users of an email address change and godaddy completely shut down ALL email, in and out, until I turned it off.

   Hints how to setup the spam filters and/or tweak settings within the system would help us who are still struggling.

9. 9
   WhiteSites Says:
   August 1st, 2009 at 4:45 PM

   I just got done setting up a fully dedicated server with godaddy. and even though I did have to setup a gateway to relay smartermail through their relay server everything seems to be running fine. However your post blog post does concern me as I have another client I am going to move to the same dedicated plan, and he does have a maillist. I am just worried about Godaddy getting over protective with what emails they will let through. As I always get a few bounces in our maillist. Just don't want them to freak out when this happends.

10. 10
    WhiteSites Says:
    February 7th, 2010 at 4:53 PM

    I just wanted to follow up. I have since bought my own server, and colocated it here locally. I found that Godaddy's mail relays have a terrible Reputation on SenderScore.org. If you don't have your own IP for your mail server you can't join the feedback loops and therefore you will never be able to keep a clean list, and raise your senderscore. After moving to the colocated box, with my own IP, I was able to get my senderscore up and my open rates jumped from 400 to 1050. If anyone is thinking of using Godaddy for any kind of email campaigns, you should really consider getting your own box where your ISP doesn't play god with the outgoing SMTP ports. I took the time to put together list of what you need to do if you are running a mail server and getting into the inbox is important for you
    http://blog.whitesites.com/How-to-increase-your-open-rates-for-your-bulk-emails__633937979240761250_blog.htm

11. 11
    Jonathan Buhacoff Says:
    February 7th, 2010 at 7:27 PM

    Hi, I had a GoDaddy account also and had trouble sending out emails. So I actually created a web service called http2smtp.com (at another web host, obviously) that allows any site to send out emails using http which is usually not blocked. It also manages opt-in/opt-outs and email templates nicely. Again it's very new and I'm offering a free trial and I welcome everyone to try it and give me feedback. I wrote PHP and Java clients for it already. Jonathan

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