Repairing Apple iMac G5 Motherboards: According To Jim Warholic

I had to get the lead out when it comes to repairing the Apple iMac G5 PPC motherboard problems. Beware, don't try this repair yourself, unless you have help or experience with all types of handy tools at your disposal. Also, beware of the time commitment involved with this Apple computer repair. "Be prepared," is the old Boy Scout motto, and that is no lie when it comes to tackling this Apple product repair yourself.

Before Apple iMac G5 PowerPC Motherboard Repairs Picture



This is a close up view of the Apple iMac G5 Motherboard with the bulging, leaking, and exploding capacitors problem. This Apple G5 PPC motherboard is three years and two months old. The symptoms of the problem were: video shaking, video disappearing, video lockup, system lockup, intermittently could not power down, intermittently powering up problems, and strange program lockups. Here is a YouTube Video from someone else that shows a very similar Apple iMac G5 startup problem with the video display. Note the vertical lines in the video display.

After Apple iMac G5 Motherboard Repairs Picture



Apple iMac G5 Motherboard PowerPC capacitors replaced. This picture shows the locations of the new capacitors installed. Note: Heights and Diameters of new capacitors are slightly bigger than the originals. Upgraded to 1,800 uf 10 volts from the original 1,800 uf 6.3 volts. Cover still clears all components. Important notes are as follows. It appears as though lead free solder was used and a polymer was coated on the assembled motherboard on the bottom. A very hot soldering iron is required. Doing it yourself is not for the faint at heart.

Everything has to be disassembled in order to get to the bottom of the motherboard. The cover is easy to take off by simply turning the three screws completely counter clockwise on the bottom of the computer's lower edge and then lifting up the rear cover. See this YouTube Video for what is inside the iMac G5 Computer. However once the cover is removed, the rest of the computer disassembly is an enormous task for most non technical people and requires special tools. Apple never intended for the end user to remove everything that I removed in order to get to the root of the matter. Spline or Torx are not necessarily needed, though it would be helpful. I had some precision screwdrivers that fit somewhat precisely in the fasteners. Some additional notes: Not only do you need a super hot soldering iron, but you also need to grind off some of the polymer resin that is on the bottom of the circuit board to get to the lead free solder in the first place. While removing the 20 capacitors I experienced broken leads from capacitors that were falling apart and leads that pulled out of the capacitors themselves because of the extra heat that is required to melt the lead free solder in the first place. I had to use a Dremel in various ways. Prior to removal it was first necessary to grind off the polymer resin and some of the excessive lead lengths from the old capacitors with a small grinder tool attached to the Dremel, and then drilling out some holes with a number 72 carbide drill, when the leads broke off in the holes of the printed circuit board. When replacing the capacitors it is important to note which are the positive and which are the negative leads when installing in the board. New capacitors generally have a long and short lead (short lead is usually the negative lead) along with a negative indicator written on the side of the cap itself. Do not install capacitors in backwards or you will blow up the new caps and possibly damage the circuit board. The circuit board has the positive hole marked on the printed circuit board itself. Here is a how-to demonstration of how to replace capacitors.

Believe it or not, I have to say the finished project has worked like a champ. As a matter of fact, I have used the same iMac G5 here to do the pictures with a program called Skitch, and posting this article using Firefox running on the iMac too.

Note: I inspected my work a couple of weeks later, and decided to replace the five other capacitors also. I found some evidence online that these other capacitors go bad too. The 20 capacitors that I first replaced all looked good. Upgraded these five additional caps from the original factory installed 1,000 ufd, 16 vdc caps, to 1,000 ufd, 25 volts DC, operating temperature range: -55º to 105ºC. I picked up both sets of capacitors at Halted Electronics a surplus store in Santa Clara, CA. They also have some new electronic components available at the store too. Generally speaking, it is usually OK, and advisable, to increase the DC voltage rating of the capacitors while maintaining the same MFD, microfarad rating. Don't cut corners. As a suggestion, if you see any of the capacitors that have problems, it is highly advisable to replace the entire group of caps at the same time. If one or two of the caps are in the failure mode now, they would more than likely all be destined to fail in a very short time.

Another interesting bit of information regarding noisy iMac G5 fans and internal temperatures that I discovered after the G5 motherboard repair, it became apparent, the computer fans were running a lot quieter. No more Hoover Vacuum cleaner sounds. Also, the overall temperature of the computer is operating at lower temperatures in my opinion. I found this free Temperature Monitor program for keeping track both instantaneously and in a graph chart form, of what the CPU, Hard Drive, and Smart Disk drive temperatures are operating at. I did not have the program installed prior to the problem, but after I repaired the printed circuit board, I installed the temperature recorder and discovered that the CPU temperature does not get much above 65 degrees C, even with a warm ambient room temperature. The average temperature of the CPU is somewhere in the 58 degree C range (136 degrees Fahrenheit). Note: I keep my computer running for days and weeks on end.

I am still a bit ticked off that I had to go and do this myself. I had the Apple extended care warranty, but I missed out on the free repair by two months. If I had the problem occur two months earlier, Apple would have covered it free of charge. Apple never sent a message concerning the problem. It took some investigative work to find out that they had issues with the capacitors leaking, but they downplayed the severity of the problem.

This should not happen with a product three years old. In Apple's defense I can tell you that I found evidence that many other computer manufacturers also had the capacitor problems from buying low cost capacitors from a stolen electrolytic capacitor recipe from Taiwan. See this video showing computer circuit boards with bulging, leaking, and exploded capacitors on board from a variety of computer manufacturers. While I am a fan of Apple products, I just have to say this is not one of their stellar computer products moments. I'm sure it was a business decision to not have a product recall, but I think they should have had one. Of course, I guess you could say, I'm a little biased on this issue.

Yes, Apple was nice enough to take a look inside the iMac at the local Mac Genius Bar, and give me a heads up on what the problem was, though it only took a five second look inside for the Apple guy to tell me that I need a new motherboard, and oh by the way, the cost was going to be two thirds the cost of a brand new computer. The Apple guys suggested I buy a new Apple desktop computer, one that is faster and better.

I said, "not today."



Here's what you get inside the Apple iMac G5 Desktop computer. CD/DVD in the upper left, two fans in the top center, hard drive top right, two memory slots available for up to 2 GB of two 1 GB DDR PC 3200 memory sticks, power supply in the lower section, and the mother board in the middle. Look closely, and you can see the on board battery for the motherboard.

Printout this PDF file of the Apple iMac G5 Motherboard Repair article for reference before you take a bite of your Apple apart. O pun the back door.

As one last thought before the night is over, lead free solder is a pain in the rear. Repairing all types of electronics is going to become increasingly difficult with these high temperatures required to remove and install new components in their place. We are becoming more and more, a disposable society.

Also, I think it is quite comical reading the Apple repair extension program especially the section about not fixing the desktop computer yourself, now that I have fixed it myself. And, the one that says if you don't have any of these problems there is no need to do anything, "just wait for it to break after warranty," my two cents added.

Read it for yourself. I guess I am breaking all the rules here.

And for those that want to check out their iMac G5 for the extended service, here is the quoted information from Apple support.

iMac G5 Repair Extension Program for Video and Power Issues

The iMac G5 Repair Extension Program for Video and Power Issues applies to first generation iMac G5 computers that have video or power-related issues as a result of a specific component failure. If your iMac G5 is exhibiting any of the symptoms listed below and your computer's serial number is within the noted ranges, your computer may be eligible for repair, free of charge. If Apple or an Apple Authorized Service Provider (AASP) determines that your iMac G5 computer is eligible as part of the program, the repair will be covered by Apple for up to three years from the original date of purchase even if your iMac G5 is out of warranty.

This is a worldwide Apple program.

Affected systems will exhibit one of the following video- or power-related symptoms:

• Scrambled or distorted video
  


• No video
  


• No power
  

Note: If your iMac G5 is not experiencing any of these symptoms, you do not have to contact Apple or any Apple Authorized Service Provider.

Which iMac G5 computers are affected by the iMac G5 Repair Extension Program for Video and Power Issues?

The program is available for certain first generation iMac G5 models that were sold between approximately September 2004 and June 2005 featuring 17- and 20-inch displays with 1.6GHz and 1.8GHz G5 processors.

The affected iMac G5 computers have serial numbers where the first 5 digits fall into the ranges noted below.

Serial Number ranges:

• W8435xxxxxx - W8522xxxxxx
  


• QP435xxxxxx - QP522xxxxxx
  


• CK435xxxxxx - CK522xxxxxx
  


• YD435xxxxxx - YD522xxxxxx
  

Some second generation iMac G5 computers have serial numbers that fall within the upper band of the ranges listed below. Only first generation iMac G5 computers are affected by this program.

Where do I find the serial number of my iMac G5?

The 11-digit serial number is located on a label under the foot of the iMac G5. There is a bar code underneath the serial number.

To view the label, hold the sides of the iMac and gently lay the computer face down on a soft, clean towel or cloth.

Is the iMac G5 Repair Extension program available for other Apple computers?


This program applies only to the systems noted in this FAQ. Other versions of the iMac G5 line are not part of this program. Click here for more information on how to identify iMac G5 models.

How can I tell if my computer is affected by the component failure identified for the iMac G5 Repair Extension Program?


An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to physically examine your computer to determine if the component failure identified for the iMac G5 Repair Extension Program affects your computer and, if so, arrange for the repair.

How can I participate in the iMac G5 Repair Extension Program?

To participate in the program, please bring your iMac G5 to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider (AASP), or call your local Apple Contact Center.

Apple Retail Store

Apple Authorized Service Provider

Apple Support Contact information

What if my computer exhibits symptoms not caused by the component Apple has identified for the iMac G5 Repair Extension Program?

It is possible that your iMac G5 may exhibit video or power issues that are unrelated to the component failure identified by Apple as part of this program and are not covered under this program. Apple or an AASP can help you troubleshoot these issues. If your iMac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs for other issues will be made at your expense if you request that they be made.

I have a remanufactured iMac G5 that fits the description noted. How can I determine whether my iMac G5 qualifies for the program?

If your iMac G5 is one of the models listed and exhibits one or more of the symptoms above, please bring your iMac G5 to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider (AASP), or call your local Apple Contact Center. An Apple technical support representative or an AASP will examine your computer to determine if the component failure identified for the iMac G5 Repair Extension Program affects your computer and, if so, arrange for the repair.

Is there a cost for participating in the iMac G5 Repair Extension Program for Video and Power Issues?

If Apple or an Apple Authorized Service Provider (AASP) determines that your iMac G5 computer is eligible as part of the program, the repair will be covered by Apple even if your iMac G5 is out of warranty. Customers are responsible for transportation costs to eligible ASPs/retail stores.

How long is the iMac G5 Repair Extension Program available?

The program covers affected iMac G5 computers for up to three years from the original date of purchase. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.

Does the iMac G5 Repair Extension Program extend the warranty coverage on my iMac G5?

No. This program does not extend the standard warranty coverage.

Are there any known safety issues caused by this component failure?

No.

Can I determine if my iMac G5 has the component failure and fix it myself?

No. Apple or an Apple Authorized Service Provider (AASP) must evaluate whether your iMac G5 computer is eligible as part of the program and then conduct the repair.

If my iMac G5 is still under warranty, how does this program affect me?

If your iMac G5 is eligible for the program and within its warranty period, you will have your system repaired at no cost to you. If your iMac G5 experiences the symptoms described above and is determined to be eligible under this program by Apple or an AASP after your Standard One Year Warranty expires, the program covers affected iMac G5 computers for up to three years from the original date of purchase.

Labels: Apple, Computers, Hardware